The Swedish Migration Board's Customer Service handles questions about visas, residence permits, work permits, Swedish citizenship and other issues relating to alien cases.
If you know the name of the person or the unit you wish to get in contact with, call the Migration Board's switchboard.
The Customer Service's telephone hours
The switchboard's telephone hours
If you call from Sweden the number is 0771-235 235
If you are from Syria and have questions regarding yourself or your family members call:
+46 10 485 10 10
If you call from Sweden the number is 010-485 10 10.
Your call will be charged at the rate set by your service provider for calls made from local or mobile phone.
We are now able to offer those calling the customer service the possibility to be called back through a system called callback. When in the queue, you need to enter the number you would like to be contacted on and we will call back without you having to wait in a queue for your call to be answered. Remember to enter both your country code and phone number if you are calling from abroad. We can not say exactly when we will be calling as this is decided by the total waiting time, but we will call back as soon as we can.
You will only be offered to be called back if there are places available in the queue for this service.
Sometimes we have long waiting times!Before you call us, please check some of our most common questions below.
Has it become easier for my family members or relatives from Syria to move to Sweden?The requirements for your family members or relatives to be able to move to Sweden have not changed. In order for family members other than your husband/wife and children under the age of 18 to obtain a residence permit they need to apply shortly after you have received your permanent residence permit. You and your family members must have lived together in your home country and there must also be a special relationship of dependency between you that was present before you moved to Sweden..
When will I get my decision?How long you will have to wait depends on what kind of application you have made and if we need to supplement or investigate your application further.