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Contact us
The Swedish Migration Board's Customer Service handles questions about visas, residence permits, work permits, Swedish citizenship and other issues relating to alien cases.
On May 21 access to the Customer Service is limited.
On May 22 the Customer Service is closed 08.30-13.00. During the afternoon the access to the Customer Service can be limited.
The switchboard is open 08.00-16.00.
The Customer Service's telephone hours
:
Monday–Friday 08.30–16.00
The switchboard's telephone hours
:
Monday–Thursday 8.00–16.00
Friday 8.30–16.00
+46 771-235 235
If you call from Sweden the number is 0771-235 235
Your call will be charged at the rate set by your service provider for calls made from local or mobile phone.
Sometimes we have long waiting times!
Before you call us, please check some of our most common questions below.
When will I get my decision?
How long you will have to wait depends on what kind of application you have made and if we need to supplement or investigate your application further.
How long you will have to wait depends on what kind of application you have made and if we need to supplement or investigate your application further.
Has my application been registered by the Migration Board in Sweden?
You can check if your application or appeal has been registered as received by the Swedish Migration Board.
You can check if your application or appeal has been registered as received by the Swedish Migration Board.
Has a decision been made in my case?
You can check if a decision has been made in your case.
You can check if a decision has been made in your case.
When you call
There are three different choices that you can make.
Press 1 (customer service) If you want to talk to customer service.
Press 2 (customer service for authorities and employers) If you are calling from another authority or if you are an employer.
Press 3 (Switchboard) When you want to talk to an operator. Here you will also get the option to be connected to our automatic switchboard if you know the name of the person you would like to speak to.
There are three different choices that you can make.
Press 1 (customer service) If you want to talk to customer service.
Press 2 (customer service for authorities and employers) If you are calling from another authority or if you are an employer.
Press 3 (Switchboard) When you want to talk to an operator. Here you will also get the option to be connected to our automatic switchboard if you know the name of the person you would like to speak to.
Page updated: 2013-03-07
