Requirements for an online application

To be able to apply online you must

  • have reached the age of 18
  • have a valid e-mail address
  • be able to pay the application fee using a Visa or Mastercard/Eurocard card
  • be able to scan or photograph the documents to be attached
  • have a program that reads pdf format, for example Acrobat Readerexternal link, opens in new window
  • first use Internet Explorer as a browser. If a problem occurs, you can try using Google Chrome or Mozilla Firefox.

Attach documents

The documents that you send as attachments to your online application must be in the formats pdf, doc, docx, jpg, png, rtf or txt. Only Latin characters may be used in the file name. A document may not exceed two megabytes (MB).

Note that in some web browsers you might be unable to open the forms and complete them. You can then save them onto your computer and open them with a PDF programme such as Acrobat Reader. You can also try to open the forms in another web browser. If you open the forms in the latest version of Acrobat Reader you can also save the completed form.

Check that the information on the documents you include is seen clearly. On passport copies, figures and characters at the top and bottom of the passport pages must also be seen clearly.

The documents should be translated into Swedish or English by an authorised translator. You must always include a copy of the original document.

Browser settings

Your browser must permit JavaScript for you to be able to make an online application. You must also permit the use of cookies. Browsers are generally configured to accept both JavaScript and cookies (unless you have changed the settings yourself).

User terms and conditions

To make an online application you must accept the user terms and conditions. You do so when you register as a user.

User terms and conditions for an online application
User terms and conditions for a visa application

To keep in mind when applying via the web:

  1. To apply you must create an account. Once you have done this, you will receive an email to your email address with a verification code.If you do not receive an e-mail from the Migration Board, it may be because the spam filter in your e-mail program has perceived as spam. Therefore, you should check your spam folder.
  2. You must have access to the email address that you provide. The Swedish Migration Agency will use it to communicate with you. You cannot subsequently change the email address associated with an account that has already been created.
  3. You have 20 minutes on each page to fill out the information.
  4. Use only the buttons on the form to go forward or backward in the application; do not use the browser’s buttons for this.
  5. If you interrupt your application or have technical difficulties, you must log in again within 48 hours to ensure that the information you have written is not deleted
  6. If you need to continue your application, you must do so from the same page as where you started your application.
  7. If you have forgotten your password, you will find a recovery feature on the same page as you logged in.
  8. Once you have filled in all questions, you can choose to print your application to make sure it is correctly filled out.
  9. Once you have confirmed the application you will no longer be able to change any information. Nor will you be able to send in any documents.
  10. When you are done with your application, you will receive a confirmation to your e-mail address.


The Migration Agency uses secure technology to ensure that no unauthorised persons gain access to your data. For security reasons, we would still urge you to be cautious about giving more personal information than necessary in the text boxes marked with the symbol above.

Technical problems?

Contact our web support.

Last updated: 2019-01-21

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If you wish to ask the Migration Agency a question you can find our contact details under the heading Contact us.