Frequently asked questions about the situation in Ukraine
On this page you will find answers to frequently asked questions about the situation in Ukraine.
Here you find frequently asked questions about the situation in Ukraine. To read more about the Temporary Protection Directive and how to apply, visit the page Apply for protection under the Temporary Protection Directive
To private persons and NGOs who want to help
If you have accommodation to offer as a private individual, we refer you to local aid organisations to see if there is anything you can do. The Swedish Migration Agency is not able to convey accommodation from private individuals or NGOs to those who need housing.
The Swedish Migration Agency is responsible for temporary accommodation for those who are asylum seekers or have temporary permits under the Temporary Protection Directive (those who cannot arrange accommodation on their own).
Also, the Swedish Migration Agency cannot pay any compensation to those who lend out their home or a room to people seeking protection. Mass refugees have the same right to financial support from the Swedish Migration Agency as asylum seekers. However, it is important to keep in mind that the daily allowance that mass refugees can be granted is not intended to cover housing costs. The daily allowance is primarily intended to cover the individual's own costs for, among other things, food and clothing.
People who live in so called own accommodation (EBO) in an area with social and economic challenges are as a rule not entitled to daily allowance. EBO is basically all accommodation that is not provided through the Swedish Migration Agency or the municipality.
Read more about EBO and check if a particular address is located in a social and economical challenged area on the website for mass refugees.
For those who bring pets with them, certain rules apply. The pet must be reported to the customs staff at the border. If an animal from Ukraine is in Sweden without having been checked by customs personnel at the border, the animal must be taken to a veterinarian as soon as possible, for an assessment of the animal's rabies status.
More information about this can be found on the Swedish Board of Agriculture's website.
Many people get in touch with us and want to help with clothes, toys or other supplies. The Swedish Migration Agency is not able to take the donations offered from private individuals and NGOs.
I may be useful to know that persons who have applied for or been granted a residence permit under the Temporary Protection Directive have the same right to financial support from the Swedish Migration Agency as asylum seekers do. The daily allowance is intended to cover the most basic daily needs, such as food and clothing. In some cases, special grants may be granted.
Due to confidentiality and privacy reasons, the Swedish Migration Agency are normally unable to accept volunteers directly into the accommodations. In some places there are activity centres or similar in close proximity to the arrivals accommodations. We refer primarily to them.
Mass refugees over the age of 18 can participate in so-called early action for asylum seekers, TIA, which is coordinated by the county administrative boards. Read more about it on the county administrative board's website.
Report to the Police if you suspect that someone is a victim of a crime. In case of emergency situations and ongoing crimes, call 112. If it is not urgent, you can contact the police at 114 14 00.
If you want support and advice on suspected human trafficking, you can turn to the National Method Support Team, which provides support to professionals and volunteers.
Here is a list of some of the organizations that can provide support to applicants in different situations:
Informationsverige.se External link, opens in new window. has information about Swedish society in several different languages.