Contact us

Here you will find different ways to contact us. You can log in and send us messages via My Page or send us emails via a form. You can also find phone numbers and addresses for us. You can also book an appointment for your visit and order forms.

Before you contact us

Frequently asked ques­tions

We are happy to answer your questions via My page, by phone, email or at one of our service centres. Before contacting us, we recommend that you read our FAQ to see if you can get your question answered here on the website.

Check your appli­ca­tion without logging in

If you want to check if your application has been received or if a decision has been made on your application but do not have access to My Page, you can use your control number or case number to get information.

Call us

You can call our Contact Centre to get answers to general questions and to questions in ongoing cases. If you know the name of the person you are looking for, the switchboard can connect you to that person.

Telephone number

Telephone hours

Contact Centre: Monday–Friday 09.00–15.00

Switchboard: Monday–Friday 08.00–16.00

You can manage your case in My page

Log in to My page to find information about your case or to ask us a question about your personal case.

Logotyp Europeiska unionen – asyl-, migrations- och integrationsfonden.

Log in to My Page

Email us

Send messages from My Page

If you have questions about your case, you can log in to My Page to send you question to us.

Email us general ques­tions

You can email via our questionnaire if you have general questions about our operations.

E-services oand technical support

The Swedish Migra­tion Agen­cy's e-services

Most applications can be completed online. You can also log in to My Page to get more information about your case.

Tech­nical support

If you experience technical problems with our e-services, you can contact our technical support.

Visit ut

You can visit one of our offices to take care of certain matters or get answers to questions. In many cases, you need to book an appointment before visiting us. Which office you should contact depends on what type of case you have.

Find our offices

At our offices you can, among other things

  • apply for an alien's passport or a travel document
  • collect or extend LMA cards
  • apply for a special allowance.

Book an appoint­ment

For certain matters you need to make an appointment before visiting us. This applies, among other things, if you are going to pick up your LMA card, apply for a special allowance and if you are from Ukraine and have submitted an application in the e-service and are going to pick up your residence permit card.

Submit forms and other docu­ments to us

Most applications can be made online. If you have already submitted an application, we will contact you if we need more information from you.

If you need to submit a form or document to us by post, you should use different addresses, depending on the type of case the document concerns.

Order forms or docu­ments from us

You can order copies of documents in your case or request original documents you submitted with your application. You also have the opportunity to access public documents with us and request information about what personal data we process.

All of the Swedish Migration Agency's forms can be downloaded to a computer as a pdf. It is also possible to order the forms by post.

Follow us on social media

The Swedish Migration Agency is available on Facebook, Twitter, Linkedin and Youtube.