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You can log in with e-identification or with an e-mail address and password.

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Read about what information you can see when you are logged in

Terms of use

General

This service provides you with access to information about your case. The Swedish Migration Agency has selected the information that must be shown for reasons of security and what is relevant to the case. If you would like more information about your case than what is shown in the service, you have the right to receive it. If this is the case, please contact the Swedish Migration Agency.

To use this service, you need an e-identification, or you need to create an account by using an e-mail address.

When you create an account for yourself, or log in with your e-identification, you accept the terms of use and commit to complying with them. The conditions will not apply, however, if binding statutory regulations stipulate otherwise.


Processing of personal data

To enable you to receive information about your case, the Swedish Migration Agency processes your personal data. We do this in accordance with the provisions of the Personal Data Act (1998:204) and on the basis of the Act on the Personal Data of Aliens (2016:27) and the Regulation on the Personal Data of Aliens (2016:30). Further information about the processing of personal data is available on the Swedish Migration Agency’s website.

The Personal Data Act (1998:204) gives you the right to request that we correct details concerning you if we process them incorrectly. You also have the right to receive information about personal data concerning you, once every calendar year. To request such information, send a signed request to the Swedish Migration Agency’s Administration Unit, 601 70 Norrköping. A request to receive information on personal data must be made on paper, and cannot be sent by e-mail.

The responsibilities of the Swedish Migration Agency

The Swedish Migration Agency is the personal data controller for the processing of personal data in this service. We are also responsible for checking to ensure that the data you use when you log in is correct.

The service is provided as is, with no guarantees in regard to errors, quality or availability for use. Any incorrect information on the website does not affect the processing of individual cases.

Your responsibility

The service may only be used in a manner that is in keeping with the terms of use. You are responsible for protecting your login details, and are obligated to follow any instructions on the use of the service. Your login details may not be transferred to another person.

The Swedish Migration Agency may lock you out if you do not comply with the terms of use or do something that contravenes statutory law, a decision by a government agency, or the instructions provided concerning the service.


Security

To prevent others from accessing information about you, there are electronic protections that meet the requirements for security.

Be careful when using a public computer, as you will not know what has been installed on the computer or whether there is functioning virus protection. It is also important that you log out, close the web browser and clear the cookies when you have finished and are going to leave the computer.

If you log in with a one-time password, the telephone number and telephone can only be yours, and must not be shared with others. Your personal telephone number can be either a subscribed number or a number from a pre-paid card. You can choose to close down the account you created at any time, after which you will no longer have access to the service.

If you want to have your e-identification/BankID blocked, you must contact the service provider who issued it. You may need to do this if, for example, you suspect that your e-identification has been compromised.

In accordance with rules relating to personal data- and information security law, the processing of your personal data and other application information will be logged. This is done in order to ensure traceability in case the service is misused.


Operation and maintenance

The Swedish Migration Agency has the right to limit access for reasons of development, maintenance, security or operations, and to make changes to the service.

Insofar as possible, the Swedish Migration Agency will inform you of planned disruptions, will seek to minimise the duration of disruptions, and will work to ensure that you are affected as little as possible. Information on changes is provided on the Swedish Migration Agency’s website.

Discontinuation of the service

The Swedish Migration Agency may discontinue the service, in whole or in part, after notifying you of this. You will be notified via the Swedish Migration Agency’s website at least 30 days before discontinuation.

Procedures for changing the details of accounts with one-time passwords

All changes are made via the Swedish Migration Agency or the Swedish Embassy.
If you lose your phone, you must immediately notify the Swedish Migration Agency, or a Swedish embassy or consulate. Your telephone is an important part of how you are identified. You are responsible for all actions carried out with your electronic identity, up until the point when you inform us of your lost phone so that it can be de-registered.

Change of phone number

If you have lost your phone, or no longer have access to the phone number, you must visit the Swedish Migration Agency or a Swedish embassy or consulate to establish your identify and provide a new phone number. You will then receive a text message with a code. The change will be made when you confirm receipt of the text message.

You can change your phone number yourself via My Page. To do this, you will need to have access to both the old and the new phone number. You will then be able to confirm your new phone number by entering a code. You will receive the code via a text message sent to your old phone number.

Additions and modifications to the terms of use

The Swedish Migration Agency has the right to modify and make additions to the terms of use. If the Swedish Migration Agency does this, it will inform you of the changes that have been made, unless they are of limited significance.

Applicable law

These terms of use shall be interpreted and applied in accordance with Swedish law.

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Europeiska Unionen - Asyl, migration och integrationsfonden

Last updated: 2018-03-21

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If you wish to ask the Migration Agency a question you can find our contact details under the heading Contact us.