How to login and use our e-services
There are multiple ways for persons to log in and use the Swedish Migration Agency’s e-services.
If you do not have an e-identification, and are unable to create an account, you can check your application without logging in. You are then able to see whether your application has been registered and whether a decision has been made.
Persons who have e-identification (BankID, Mobile BankID, or Telia e-identification) can use it to log in and get information about their application.
To be able to get a Swedish e-identification you need to have a Swedish personal identity number, and be registered in the Swedish population register.
BankID on this device (BankID) and BankID on other device (Mobile BankID)
BankID on this device - If you have BankID on the same device that you log in from.
BankID on other device - If you have BankID on the mobile device and log in from the desktop computer.
To get a BankID you must contact your bank. How to order a BankID differs between banks.
Telia e-legitimation is nowadays only used by Telia’s corporate customers. Old cards are valid for a maximum of five years. The button is initially hidden but is shown when clicking on "More alternatives".
Username and password
If you already have an account, such as an account created by the Swedish Migration Agency after submitting the online application, you can use the login information (username and password) that was sent to you. You can also log in with the account created via the new login service (email address and password).
If you don’t have an account click on "Create new account" on the login page for "Username and password" to create a new account. When creating the account, enter the email address that will be used for continued communication with the Swedish Migration Agency. The created account can be used for e-services at the Swedish Migration Agency.
With two-step authentication you will sign in to your account in two steps by using:
- something you know (your password)
- something you have (your phone).
For you who wants to log in with your professional e-identification from the municipality, county council, or region.
Some points to check if you have problems logging in:
- Are the card and the card reader connected to your computer?
- Do you have Net iD installed on your computer?
- Is your certificate on the card still valid?
- Does your organization use an outgoing web proxy that inspects the TLS/SSL traffic? The login to *.idp.funionstjanster.se does not work if the traffic is inspected. This can be checked by viewing the web certificate in your browser. Click the padlock in the address bar and view the certificate. The certificate must be valid for *.idp.funktionstjanster.se and must not be issued by your own organization.
- Test if you can login to the SITHS Test Page.
If you still have problems please contact the Swedish Migration Agency's Contact Centre.
- County council or region: firstname.lastname@example.org
- Municipality: email@example.com
If you log in with this option, you will end up in a waiting room where you will be informed that a Swedish personal identity number is required for all e-services that uses e-identification. No international e-identification can thus be used. However, you can create a user account as stated above.
When you log out
If you are inactive and do not log out yourself, you will automatically be logged out after 30 minutes. Inactivity may mean, for example, that you did not click a button or link, but were only reading or writing text without saving.
Remember to close the browser if you are using a public computer, so that no one else can access information about you.
What is e-identification and Mobile BankID?
You use e-identification to authenticate yourself and sign documents in e-services. BankID is a type of e-identification that most banks use, and which is available in a version for mobile devices.
You can install e-identification on your computer, smartphone or tablet. If you have it on a mobile device, it is called Mobile BankID. With Mobile BankID you can log in to any computer as long as you have your smartphone or tablet with you.
Who can get e-identification?
In order to get an e-identification you need to have a Swedish civic registration number and be registered as a resident in Sweden.
How do I get e-identification?
If you have an internet bank, you can log in and download your e-identification. It is free. If you cannot get e-identification through your bank, it is possible to get it through the Tax Agency (for a fee).