Projekt Förbättrad service – Kontaktcenter

Project to increase the percen­tage of answered telep­hone calls

On 1 April 2023, the project ”Förbättrad service – Kontaktcenter” (Better service – Contact Centre) started. The project aims to strengthen the resources within Contact Centre’s telephone service, with the goal of increasing the percentage of answered telephone calls. The project is funded by the EU's Asylum, Migration and Integration Fund (AMIF).

Read more about the project ”Förbättrad service – Kontaktcenter” (in Swedish)

The European Union.

The Swedish Migration Agency is responsible for considering applications from people who want to live in Sweden, seek protection or become Swedish citizens. Our work is based on Swedish laws and international conventions, with a focus on legal certainty and effective reception and return.