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Call us

When you call the Swedish Migration Agency, you can choose to talk to Contact Centre or our switchboard. Contact Centre can answer questions regarding ongoing cases as well as general questions. The switchboard connects your call to the right person or department for your question.

Telephone number

+46 771 235 235

From Sweden 0771‑235 235

Telephone hours

Contact centre: Monday–Friday 09.00–15.00

Switchboard: Monday–Friday 08.00–16.00

Special opening hours during the year

When you call the Migration Agency’s Contact Centre

When you call us you can make one of these choices:
Press 1 (Contact Centre) when you wish to talk to the Customer Service.
Press 2 (Contact Centre for employers, authorities or banks) when you are calling as an employer, from another authority or from a bank.
Press 3 (switchboard) when you wish to speak to an operator. You also have the choice to be connected to our automatic operator if you know the name of the person you wish to call.
Press 0 for English.

Frequently asked questions and answers

  • Who can be granted a permanent residence permit?

    If you have applied for asylum and obtained a residence permit under the temporary law, you can get a permanent residence permit as an employee or self-employed person if you can demonstrate that you are able to support yourself.

    Learn more about permanent residence permits for employees or the self-employed

    If you live together with a partner who is a Swedish citizen or has a permanent residence permit, you can be granted a residence permit on the grounds of your relationship to your partner. If you have lived together for at least two years, you can be granted a permanent residence permit, otherwise, you will be granted a temporary residence permit that is valid for up to two years.

    Learn more about residence permit on the grounds of relationship to a partner in Sweden

    Permanent residence permits are the norm for quota refugees.

    Learn more about quota refugees

  • Will I be entitled to family reunification if I am granted a temporary residence permit?

    Asylum seekers with refugee status may be able to reunite with their families. (The following are counted as family members: wife/husband, cohabiting partner, registered partner and children under the age of 18, or a parent to a child under the age of 18).

    Learn more about the different forms of protection

  • What does the maintenance requirement mean?

    The maintenance requirement means that the person that has a residence permit in Sweden needs to be able to support their family member(s) and have a home of sufficient size and standard for the family.

    Learn more about the maintenance requirement

  • When will I get my decision?

    How long you will have to wait depends on what kind of application you have made and if we need to supplement or investigate your application further. The Swedish Migration Agency can not give you the exact waiting time for processing your application. There are many factors that affect how long you will have to wait and the time may vary from one application to another.

    Learn more about time to a decision

    You can check if a decision has been made in your case.

    Check if a decision has been made

  • Have I been given a case officer?

    Several case officers or assistants may work with an application initially. Their work includes for example collecting information, verifying documents and carry out certain checks with other authorities. The collected information serves as the basis for the case officer who will be investigating and make a decision about the application. The Migration Agency will contact you if more information is needed from you. If you have any further questions regarding your application please contact our Contact Centre by phone or email.

  • Can I visit Sweden while I am waiting for my decision regarding a residence permit?

    Your permit must be ready before you travel to Sweden. However, it is not forbidden to visit Sweden while you are waiting for the decision about your permit. You can apply for a visa to temporarily visit Sweden. Your application for a visitor´s visa is processed by the embassy in the country where you live and the embassy always judge applications on an individual basis. If you are granted a visitor’s visa, it is important that you return home when the visa expires and wait there for the decision regarding your residence permit. A residence permit will not usually be granted if you are in Sweden. People with visa exemptions who are waiting for a decision regarding their residence permit are recommended to inform the Swedish Migration Agency if they plan to visit Sweden.

  • I have submitted an application for citizenship and I am awaiting your response. Now I want to go abroad. How do I go about this?

    You must notify the Swedish Migration Agency what dates you will be travelling abroad. If you have sent in your passport to us, you can request your passport back.

    You should not send your passport until the Swedish Migration Agency asks you to do so. We will contact you by letter.

  • How do I request my passport back?

    In order to get your passport back, you must fill out a form at migrationsverket.se. If you do not need your passport right now, please wait to request your passport back.

    Request to get passport back in connection with an application for Swedish citizenship

  • I want to submit a tip about a case but I want to remain anonymous. How do I do that?

    You can send a letter, call or visit us and provide the information. An explanation of how you know the information is often useful. Keep in mind not to give your name if you wish to remain anonymous; as officials we are obliged to note the name if you state it. If you choose to email your tip, you cannot remain anonymous.

Callback

If you call our customer services, you can choose to have us call you back. You will be offered a callback only if there are spaces in the queue.

If you have a speech or hearing disa­bi­lity

You can get support by calling us through

Bildtelefoniexternal link, opens in new window (if you need a sign language interpreter)
Texttelefoniexternal link, opens in new window (for phone calls between textphones and standard voice phones)
Teletalexternal link, opens in new window (if you want the support of a third person supplied in the call)

Last updated: 2020-07-01

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