Call us

When you call the Swedish Migration Agency, you can choose to talk to Contact Centre or our switchboard. Contact Centre can answer questions regarding ongoing cases as well as general questions. The switchboard connects your call to the right person or department for your question.

Telephone number

Telephone hours

Contact Centre: Monday–Friday 09.00–15.00

Switchboard: Monday–Friday 09.00–15.00

When is the best time to call us?

We receive a lot of phone calls every day, and at certain times it can be more difficult to reach us.

The table shows which times of the day it can be easier to reach us.

09.00–10.15

Most difficult

10.15–11.15

Easier

11.15–13.00

Difficult

13.00–14.30

Easier

14.30–15.00

Difficult

If you have a disa­bi­lity

You can get support by calling us through

Bildtelefoni External link, opens in new window. (if you need a sign language interpreter)
Texttelefoni External link, opens in new window. (for phone calls between textphones and standard voice phones)
Teletal External link, opens in new window. (if you want the support of a third person supplied in the call)

EU-flagga - Medfinansieras av Europeiska unionen

Project to increase the percen­tage of answered telep­hone calls

On 1 April 2023, the project ”Förbättrad service – Kontaktcenter” (Better service – Contact Centre) started. The project aims to strengthen the resources within Contact Centre’s telephone service, with the goal of increasing the percentage of answered telephone calls. The project is funded by the EU's Asylum, Migration and Integration Fund (AMIF).

Read more about the project ”Förbättrad service – Kontaktcenter” (in Swedish)

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