Call us

When you call the Swedish Migration Agency, you can choose to talk to Contact Centre or our switchboard. Contact Centre can answer questions regarding ongoing cases as well as general questions. The switchboard connects your call to the right person or department for your question.

Telephone number

Telephone hours

Contact Centre: Monday–Friday 09.00–15.00

Switchboard: Monday–Friday 09.00–15.00

When is the best time to call us?

We receive a lot of phone calls every day, and at certain times it can be more difficult to reach us.

The table shows which times of the day it can be easier to reach us.


Most difficult









Special opening hours 2023

Mon 1 May – Closed
Thu 18 May (Ascension Day) – Closed
Fri 19 May 09:00–11:00 (only switchboard open)
Mon 5 June 09:00–11:00 (only switchboard open)
Tue 6 June (National Day) – Closed
Fri 23 June (Midsummer Eve) – Closed
Fri 3 November 09:00–11:00
Mon 25 December (Christmas Day) – Closed
Tue 26 December (Boxing Day) – Closed

If you have a disa­bi­lity

You can get support by calling us through

Bildtelefoni External link, opens in new window. (if you need a sign language interpreter)
Texttelefoni External link, opens in new window. (for phone calls between textphones and standard voice phones)
Teletal External link, opens in new window. (if you want the support of a third person supplied in the call)

EU-flagga - Medfinansieras av Europeiska unionen

Project to increase the percentage of answered telephone calls

On 1 April 2023, the project ”Förbättrad service – Kontaktcenter” (Better service – Contact Centre) started. The project aims to strengthen the resources within Contact Centre’s telephone service, with the goal of increasing the percentage of answered telephone calls. The project is funded by the EU's Asylum, Migration and Integration Fund (AMIF).

Read more about the project ” Förbättrad service – Kontaktcenter” (in Swedish)

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