Call us

When you call the Swedish Migration Agency, you can choose to talk to Contact Centre or our switchboard. Contact Centre can answer questions regarding ongoing cases as well as general questions. The switchboard connects your call to the right person or department for your question.

Before you contact us

When will I receive a deci­sion?

The Swedish Migration Agency cannot say exactly when you will receive your decision. All applications are different and take different lengths of time. The Time to decision service contains information about waiting times and statistics.

You cannot get more information about the expected waiting time in your case by calling, e-mailing or visiting the Swedish Migration Agency.

How long it takes to get a decision depends on several things. Waiting times are affected how many applications the Swedish Migration Agency processes. Different applications also require different types of investigations.

Before we can reach a decision in your case, the Swedish Migration Agency may need to carry out one or more of the following steps:

  • Check documents, data, and passports.
  • Occasionally ask questions and request more information.
  • Carry out checks with other authorities.
  • Conduct an interview at an embassy (only certain types of applications).
  • If the application is for an extended residence permit, we need to ensure that the conditions for the new permit are met, but also that they have been met during the previous permit period.
  • If several family members apply at the same time, the waiting time for one family member may be affected by the processing of another family member’s application (only certain types of applications).

There are certain factors that the Swedish Migration Agency cannot influence, such as how long it takes to obtain information from other authorities or carry out investigations or checks via them.

Waiting for a decision can be stressful, and the Swedish Migration Agency is constantly trying to shorten the waiting times.

If you have submitted an online application and have created an account on My Page, you can see current information about your application, such as whether the application has been registered with the Swedish Migration Agency, whether it needs to be supplemented, or whether a decision has been made.

General, step-by-step information about how an application is processed and frequently asked questions can be found on the relevant web page for the application you have submitted; see the links below:

Frequently asked questions about the Temporary Protection Directive

Frequently asked questions from EU/EEA citi­zens and long-term resi­dents

Frequently asked questions about moving to someone in Sweden

Frequently asked questions about Swedish citizenship

Frequently asked questions about work permits

Frequently asked questions about visiting Sweden

Frequently asked questions about studying in Sweden

Frequently asked ques­tions about exten­sion of tempo­rary resi­dence permits for former asylum seekers and their fami­lies

If you can’t find the answer to your question, you are welcome to contact us.

Contact us

Time to decision service contains information about waiting times and statistics. You cannot get more information about the expected waiting time in your case by calling, e-mailing or visiting the Swedish Migration Agency.

We will contact you if we need any more information from you. In that case, you will be contacted by post or e-mail, depending on whether you applied via a paper form or made an online application. If you have a representative who is representing you in your case, that person will be contacted instead. If you have an account on My Page, any request by the Swedish Migration Agency to supplement the application will appear there.

If you or your representative (if you have a representative) have not been contacted, we ask that you wait to send more documents than the ones you submitted when you made your application. You will not receive a decision faster by submitting more documents or documents that we have not requested.

If your circumstances change

There are occasions when it may be relevant to send information to the Swedish Migration Agency, even if you have not been asked to do so. This applies when the conditions for your ongoing application or current permit have changed. For example, if

  • the relationship on which your ongoing application or permit is based has ended
  • you resign or are dismissed from a job on which your ongoing application or permit is based
  • during the processing of your application, you receive a new passport from your country of origin that is not the same as the one you had when you submitted your application.

You can send updated documents or documents that show the change to the Swedish Migration Agency. You can find our postal addresses here: Postal addresses

Frequently asked ques­tions

We are happy to answer your questions via My page, by phone, email or at one of our service centres. Before contacting us, we recommend that you read our FAQ to see if you can get your question answered here on the website.

Telephone number

Telephone hours

Contact Centre: Monday–Friday 09.00–15.00

Switchboard: Monday–Friday 09.00–15.00

When is the best time to call us?

We receive a lot of phone calls every day, and at certain times it can be more difficult to reach us.

The table shows which times of the day it can be easier to reach us.


Most difficult









Closed 2024

Thursday 6 June
Friday 7 June
Friday 21 June
Tuesday 24 December
Wednesday 25 December
Thursday 26 December
Tuesday 31 December

Special telep­hone opening hours 2024

Friday 1 November: 09.00–11.00

If you have a disa­bi­lity

You can get support by calling us through

Bildtelefoni External link, opens in new window. (if you need a sign language interpreter)
Texttelefoni External link, opens in new window. (for phone calls between textphones and standard voice phones)
Teletal External link, opens in new window. (if you want the support of a third person supplied in the call)

EU-flagga - Medfinansieras av Europeiska unionen

Project to increase the percen­tage of answered telep­hone calls

On 1 April 2023, the project ”Förbättrad service – Kontaktcenter” (Better service – Contact Centre) started. The project aims to strengthen the resources within Contact Centre’s telephone service, with the goal of increasing the percentage of answered telephone calls. The project is funded by the EU's Asylum, Migration and Integration Fund (AMIF).

Read more about the project ”Förbättrad service – Kontaktcenter” (in Swedish)

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