Call us

When you call the Swedish Migration Agency, you can choose to talk to Contact Centre or our switchboard. Contact Centre can answer questions regarding ongoing cases as well as general questions. The switchboard connects your call to the right person or department for your question.

Telephone number

+46 771 235 235

From Sweden 0771‑235 235

Telephone hours

Contact centre: Monday–Friday 09.00–15.00

Switchboard: Monday–Friday 08.00–16.00

Special opening hours during the year

Call­back

If you call our customer services, you can choose to have us call you back. You will only be offered a callback if the queue time is long and if there are spaces in the queue.

If you have a disa­bi­lity

You can get support by calling us through

Bildtelefoniexternal link, opens in new window (if you need a sign language interpreter)
Texttelefoniexternal link, opens in new window (for phone calls between textphones and standard voice phones)
Teletalexternal link, opens in new window (if you want the support of a third person supplied in the call)

Before you contact us

Here you will find information on how to best get answers to the most frequently asked questions that come in to the Swedish Migration Agency.

When you receive a decision on your case depends, among other things, on whether your application is complete and what type of case you have. The Swedish Migration Agency cannot say exactly when you will receive your decision.

On the Check your application page without login, you can see if a decision has been made on your case.

Check your application without login

You can also receive an answer to whether you have received a decision by logging in to My Page with e-ID.

My Page

On the Time until Decision page, you can see how long it has taken people with similar applications to receive a decision. Unfortunately, no time can be shown for those who have applied for asylum.

Time until decision

When an investigating case officer is assigned to your case, they will contact you if we need any further information or have a question. You will then find out who the case officer is. The case officer’s name is also in the decision document once the decision has been made.

Once the Swedish Migration Agency has made the decision, you will receive a letter with the decision sent to your home. It may take a few days for the letter to reach you.

This is a way that you can also receive an answer to this ques­tion

You can contact us to find out what the decision is, but we are not allowed to tell you about the reasons for the decision until you have read the decision that has been sent to your home.

On the website of the type of application you are going to fill out, you will find information about what information and documents you need to send in with your application. If you have made an online application, you can be sure that you have submitted the information you are required to send us as otherwise it is not possible to complete the online application. Once your case officer has started working on your case, he or she may request additional information from you if we need it in order to make a decision on your case.

In My Page you can see if the Swedish Migration Agency is requesting more information from you and that we have received your submitted documents.

My Page

This is a way that you can also receive an answer to this ques­tion

You cannot appeal a decision until you have received it by post. In the decision you can read if you can appeal or not. The decision also contains information on how to appeal.

When you call the Migration Agency’s Contact Centre

When you call us you can make one of these choices:
Press 1 (Contact Centre) when you wish to talk to the Customer Service.
Press 2 (Contact Centre for employers, authorities or banks) when you are calling as an employer, from another authority or from a bank.
Press 3 (switchboard) when you wish to speak to an operator. You also have the choice to be connected to our automatic operator if you know the name of the person you wish to call.
Press 0 for English.

Last updated: 2021-08-31