Technical support for online services
Our support team can help you if you have technical difficulties when using any of our online services. This could be related to problems logging in, password questions or error messages.
Unable to find the answer to your question? Call us for help.
+46 771-235 235
Support through your screen
When you call us, we may need access to your computer to help you. In that case you have to download a programme that allows us to see your screen. We can then guide you in how to solve the problem with the service or your computer.
Note that before you download the programme to your computer, you should first contact us by telephone.
Have you received a code for screen mirroring from our support team?
When you call us, we may need access to your computer to help you. In that case our support team will give you a code to enter in the field below.
By submitting the following code to the Swedish Migration Agency, you consent to the use of screen mirroring. This consent only applies to ongoing screen mirroring.
The Swedish Migration Agency is only able to view the application form and pages on the Migration Agency website and cannot see any other details on your computer desktop and is unable to help you fill in your application. The screen mirroring session can become a public document, but it will not be saved.
By submitting the above code, you also consent that the Swedish Migration Agency can see your application.
You can also e-mail us if you have any questions about our online services. However, it takes longer to get an answer via e-mail than if you call us.
Frequently Asked Questions
We have collected the answers to the questions we are asked most often about our online services, and hope they can help solve your problem.