Technical support for online services

Our support team can help you if you have technical difficulties when using any of our online services. This could be related to problems logging in, password questions or error messages.

Call us

Unable to find the answer to your question? Call us for help.

Telephone number

+46 771-235 235

Telephone hours

Monday–Friday 08.00–16.00

Have you received a code for screen mirroring in order to get our help?

When you call us, we can sometimes provide better help if you share your computer screen with us. This way we can see where your are in our online services or on our website. In that case our support team will give you a code to enter in the field below.

By submitting the code to the Swedish Migration Agency, you consent to the use of screen mirroring. This consent only applies to one occasion.

The Migration Agency's staff are only able to view the Migration Agency website and online services. We cannot see any other details in your computer, such as your desktop, and we cannot help you fill in your application.

The screen mirroring session will not be saved or stored and therefore it is not possible to later request it as a public document.

By submitting the code, you consent to the use of screen mirroring.

Email us

You can also email us if you have any questions about our online services. However, it takes longer to get an answer via email than if you call us.

Email technical support

Frequently Asked Questions

We have collected the answers to the questions we are asked most often about our online services, and hope they can help solve your problem.

Submitted application
  • Why am I not receiving any emails from the Swedish Migration Agency?

    If you do not receive an email from the Swedish Migration Agency, it may be that the email has gone into your junk mail folder. If the email cannot be found there, call or email us for more information.

    Another reason can be that you wrote your email address incorrectly. If you are in the midst of creating an account, you need to create a new registration for yourself.

    If you have already begun your application and filled out your relative’s email address incorrectly, your relative will not receive any email. In that case, you need to phone or email us.

  • Why do I not get a receipt saying that I have sent in my application and paid the application fee?

    In connection with sending in your application you will receive a popup window that confirms your application has been paid for and submitted. You will also have received an email. If you have not received an email and are not sure whether your application has been received by the Swedish Migration Agency, you can call or email us.

  • Why do I get multiple messages saying that my application has been submitted?

    When you apply, you get a receipt to show that your payment has been completed and an email from the Swedish Migration Agency confirming that we have received your application.

  • Can I check if my online application has been received or if I have received a decision?

    When you submit an application for a permit, you receive an email from us in which we confirm that your application has been received. In the same email you will find the check number for the application. On our website we have a service that you can use to check if your application has been received or if you have received a decision.

  • I have submitted an online application, but where do I find the check number that shows that the application has been received?

    When you have submitted an application for a permit, you will receive an email from us in which we confirm that your application has been received. In the same email you will find the check number for the application.

  • Has my application been received if I have received check number xxxxxxxx-xx?

    If you have received a check number, the Swedish Migration Agency has received your application.

Login to your application
  • What do I need to do if I cannot remember my password or if I input the wrong password too many times?

    If you no longer remember your password or if the password is no longer valid, you can receive a new password. In the email that was sent to you when you registered as a user, there is a link to you application. When you click that link, you will arrive at the page where you log into the service. On the login page, select "Forgot your password". Follow the instructions to have a new password sent to you by email.

  • What do I do if I cannot remember my user name?

    For security reasons, we cannot retrieve your user name in the system. If you do not remember your user name, you have to start all over again, which means that you need to submit a new application.

  • My family member has submitted their application for moving to Sweden, but I have not received the email that I am to receive in order to be able to answer my questionnaire. What do I need to do?

    In connection with your family member submitting their application, an email will have been sent to your email address. Even if you have not received the email, you can still fill in the questionnaire by registering as a user on our website. But in order to register and fill in the questionnaire you need the check number for the application. Contact your family member to receive the number.

  • I have applied for a permit online, but I need to supplement my application. Can I do this via the e-service?

    No. Once you have submitted your application, you can no longer add documents or change details in it. If you want to submit more documents or details, you can call the Swedish Migration Agency for more information.  

In the web application
  • Why was my data not accepted?

    Some characters are not accepted. The characters you can use in the e-service are:

    Å Ä Ö Ü É
    å ä ö ü é
    . , :

  • Why can I not pay with my bank card?

    This may be due to your card being connected to the 3D-Secure service. These cards are verified before the system can carry out the payment. But sometimes the communication between the issuer of the card and the bank does not work. Because of this you need to contact your bank if you cannot pay with the bank card.

  • Why am I logged out before I have completed the online application?

    For security reasons, you have 90 minutes on each page of the application before you are logged out.

  • How can I log in to the service after I have logged out?

    In the email you have received from the Swedish Migration Agency there is a link to a page where you can log in to the service again.

  • Can I switch to another browser if I am having problems with the online application?

    When you are filling out a web application, we recommend that you first use Internet Explorer. If a problem occurs, you can try using Google Chrome or Mozilla Firefox.