Book an appointment before you visit us
If you intend to visit the Swedish Migration Agency, in most cases you should use our booking system and make an appointment.
Changes due to the coronavirus
The Swedish Migration Agency implements ongoing measures in our operations to reduce the risk of spreading COVID-19. We adapt our operations to the recommendations issued by the Public Health Agency of Sweden and the government. In most counties we have a close dialogue with infection control physicians in order to be able to make appropriate adjustments and measures. For example we have reduced the number of people who can visit our receptions, we have put up plexiglass at the service desks and in our investigation rooms, urge anyone who shows any symptoms of COVID-19 to stay at home. Therefore the Swedish Migration Agency will refer to our digital channels instead of physical visits. This might lead to slightly longer waiting times for telephone and email contact.
We appreciate your understanding in the matter. The purpose of the measures taken is to reduce the spread of infection in the society.
In order to limit the spread of the coronavirus we have made some changes in our service:
- Contact us primarily by email, telephone or through our e-services. You can also send applications and documents to us.
- Our opening hours for telephone contacts have changed. Check the hours here on our website before calling us.
- The opening hours for our offices have changed. Check the hours here on our website before visiting us.
- A maximum of 50 persons at a time may visit our Service Centres and all play areas for children are closed.
- Visits to the detention centres are limited for the time being due to the spread of infection in society.
Due to planned maintenance, you cannot use our online services Tuesday 9 March between 21.00 and 24.00.
We apologize for any inconvenience this may cause.
Before making your booking, you should
- read through the list below and click on what you want to do during your visit
- read the information describing what the time you book involves and what you need to bring with you when you come
- select the place you want to visit
- select the number of people the visit applies to
- approve the Migration Agency’s terms of use
- click on “Continue”.
Then, enter your details and follow the instructions. If there are no vacancies at one place, you could try again a little later. We regularly publish new times.
Once you have booked a time, you will receive a confirmation email. If no email arrives in your inbox, you should check your junk mail folder – it may have ended up there.
If your case at the Swedish Migration Agency is not included in the list, you can search for information on our website. You can also contact us by email, phone, or visit one of our Service Centres to get help with your case.
Here you will find the addresses and opening hours for our offices
Changes for people who wish to book an appointment
Due to the coronavirus, we have changed the procedures for booking an appointment with us. The procedure for booking an appointment varies depending on where you live. That is why you should read more about what applies to you on the webpage of your town or city before you book an appointment.
Read more about what applies to you on the webpage of your town or city
Book an appointment
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Rebook or cancel an appointment
If you have been given a time, but find that you cannot come then, it is good if you cancel it as soon as possible so that someone else can come then.
