Frequently asked questions to the Swedish Migration Agency

Many people contact us on the telephone and e-mail. We are happy to help you, but before contacting us you might want to look through our frequently asked questions.

Before you contact us

Please look through our frequently asked questions before you contact us, to see if you can get an answer to your question on our website.

When you receive a decision on your case depends, among other things, on whether your application is complete and what type of case you have. The Swedish Migration Agency cannot say exactly when you will receive your decision.

Once the Swedish Migration Agency has made the decision, you will receive a letter with the decision sent to your home. It may take a few days for the letter to reach you.

On the Check your application page without login, you can also see if a decision has been made on your case.

You can also receive an answer to whether you have received a decision by logging in to My page.

On the Time to a decision page, you can see how long it has taken people with similar applications to receive a decision. Unfortunately, no time can be shown for those who have applied for asylum or citizenship.

When an investigating case officer is assigned to your case, he or she will only contact you if we need any further information or have a question. The case officer’s name is in the decision document once the decision has been made.

Once the Swedish Migration Agency has made the decision, you will receive a letter with the decision sent to your home. It may take a few days for the letter to reach you.

This is a way that you can also receive an answer to this ques­tion

You can contact us to find out what the decision is, but we are not allowed to tell you about the reasons for the decision until you have read the decision that has been sent to your home.

On the website of the type of application you are going to fill out, you will find information about what information and documents you need to send in with your application. If you have made an online application, you can be sure that you have submitted the information you are required to send us as otherwise it is not possible to complete the online application. Once your case officer has started working on your case, he or she may request additional information from you if we need it in order to make a decision on your case. You will then be contacted by post or email, depending on whether you applied on a form or made an online application.

In My page you can also see if the Swedish Migration Agency is requesting more information from you and that we have received your submitted documents.

If you have other questions about additional information to your case you can contact us via telephone or messages in My page.

My page

Call us

You cannot appeal a decision until you have received it by post. In the decision you can read if you can appeal or not. The decision also contains information on how to appeal.

Many people want to help with housing, clothes or other necessities at this time. The Swedish Migration Agency can not receive or coordinate help offered by private individuals. We refer you to local aid organizations to see what help is required. We therefore ask you not to contact us to offer help as our contact channels are strained right now.

Read more about how we handle the situation in Ukraine

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