Information about payment cards for people receiving financial assistance.
If you receive financial aid, the money is deposited into a payment card given to you by the Swedish Migration Agency. All adults in the family are entitled to their own payment card. Only the Swedish Migration Agency can deposit money into this card.
Front side of Paygoo payment card.
Back of a Paygoo payment card.
When you receive your payment card, you will also receive an envelope with information about your card and your customer ID (kund-id), as well as an envelope with your PIN code. The customer ID can also be found on the back of your card. The PIN code is a four-digit code that you use when you pay in a store or withdraw money. You need both your PIN code and your customer ID to check your balance (see how much money you have on your card) and to block your card if you lose it.
Save the details of your PIN code and customer ID, but never keep the PIN code with your payment card. Memorize your PIN code. You must approve all purchases and withdrawals using your PIN code. If you enter the wrong PIN code three times in a row, the card will automatically be blocked. If this happens, some bank machines may keep the card.
The Swedish Migration Agency does not know your codes.
You can both pay and withdraw money with your payment card. You can use the card in all stores in Sweden that accepts Mastercard.
The card can only be used in Sweden and only in physical stores or merchants that have a card reader. You cannot use it to for online purchases, mail orders, or any other place where you cannot pay through a card reader.
To get cash, you can:
You can withdraw a maximum of SEK 2 000 in cash in total per day.
Using your customer ID and PIN code, you can check your balance, in other words how much money is on your card. Log on to the Paygoo website, www.direct.paygoo.se or call Paygoo on 070‑328 64 00.
On the front of the card is the month and year when the card expires. One month before the expiry date, you can visit your unit for reception to replace your card.
The card is a personal value document that should be kept in a secure manner. You have a personal responsibility to ensure that the card does not fall into the wrong hands.
If you lose your bank card or if it is stolen, you should block the card as soon as you discover that it is missing. To block your payment card, call Paygoo at 070‑328 64 00. When you call, state your customer ID and PIN code.
You should also report the loss of your card to the police and contact your unit for reception to get a new card.
Before you are discharged from the Swedish Migration Agency’s reception system, you must withdraw the remaining money on your payment card.
Read more about what happens after a decision
If you have any questions about your payment card, please contact your Unit for Reception.
If you receive financial aid from the Swedish Migration Agency, this money is deposited onto a bank card. You will receive the bank card from the Swedish Migration Agency. Along with the bank card, you also get two different codes.
When the Swedish Migration Agency issues the bank card to you, you will receive an envelope with information about your numerical code (PIN code) for the card and an envelope with information about your password.
Remember which numerical code you should use for the card and which one you should use for balance information. If you use the wrong code three times, your card will be blocked. The Swedish Migration Agency does not know your codes.
You use the card to make in-person purchases from any business in Sweden that accepts Maestro. The bank card can only be used in Sweden. You cannot use it to for online purchases, mail orders, or any other place where you cannot draw your card through a card reader.
You must approve all purchases and withdrawals using your PIN code.
The bank card also works at unattended petrol stations. When you refill your petrol tank, SEK 1,500 is reserved on the card. If you do not have that much money on your card, you can refill your tank with petrol costing the amount available on the card. Once you are done refilling, the reservation of SEK 1,500 is released after a few minutes, and only the amount of petrol you actually used is charged to the card.
You cannot deposit money on the card, nor do you earn any interest. The Swedish Migration Agency has the right to review your card, for example to verify that our payments to the card are going through properly.
To get cash, you can
There is a limit to the amount of cash that can be withdrawn:
On the front of the card is the month and year when the card expires. One month before the expiry date, you can visit a Swedish Migration Agency Service Centre to replace your card.
There are several ways to check your balance, i.e. how much money is on your card:
External link..Most often, you will need your password and case number to check your balance. Your case number is the number listed under the photo on your LMA card. You can learn more about your card balance and how to keep track of it on the paper you received with your card.
If you lose your bank card or it is stolen, you should block the card as soon as you discover it is gone. Call ICA Bank at telephone number 033‑47 47 50. You must provide your case number when you call.
Before you are discharged from the Swedish Migration Agency’s reception system, you must withdraw the remaining money on your bank card and return the card to the Swedish Migration Agency.
Read more about what happens after a decision
If you have any questions about your bank card, please call your Unit for Reception or the Swedish Migration Agency’s Contact Centre at 0771‑235 235.
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