Information about payment cards for people receiving financial assistance.
If you receive financial aid, the money is deposited into a payment card given to you by the Swedish Migration Agency. All adults in the family are entitled to their own payment card. Only the Swedish Migration Agency can deposit money into this card.
Front side of Paygoo payment card.
Back of a Paygoo payment card.
When you receive your payment card, you will also receive an envelope with information about your card and your customer ID (kund-id), as well as an envelope with your PIN code. The customer ID can also be found on the back of your card. The PIN code is a four-digit code that you use when you pay in a store or withdraw money. You need both your PIN code and your customer ID to check your balance (see how much money you have on your card) and to block your card if you lose it.
Save the details of your PIN code and customer ID, but never keep the PIN code with your payment card. Memorize your PIN code. You must approve all purchases and withdrawals using your PIN code. If you enter the wrong PIN code three times in a row, the card will automatically be blocked. If this happens, some bank machines may keep the card.
The Swedish Migration Agency does not know your codes.
You can both pay and withdraw money with your payment card. You can use the card in all stores in Sweden that accepts Mastercard.
The card can only be used in Sweden and only in physical stores or merchants that have a card reader. You cannot use it to for online purchases, mail orders, or any other place where you cannot pay through a card reader.
To get cash, you can:
You can withdraw a maximum of SEK 2 000 in cash in total per day.
Using your customer ID and PIN code, you can check your balance, in other words how much money is on your card. Log on to the Paygoo website, www.direct.paygoo.se or call Paygoo on 070‑328 64 00.
On the front of the card is the month and year when the card expires. One month before the expiry date, you can visit your unit for reception to replace your card.
The card is a personal value document that should be kept in a secure manner. You have a personal responsibility to ensure that the card does not fall into the wrong hands.
If you lose your bank card or if it is stolen, you should block the card as soon as you discover that it is missing. To block your payment card, call Paygoo at 070‑328 64 00. When you call, state your customer ID and PIN code.
You should also report the loss of your card to the police and contact your unit for reception to get a new card.
Before you are discharged from the Swedish Migration Agency’s reception system, you must withdraw the remaining money on your payment card.
Read more about what happens after a decision
If you have any questions about your payment card, please contact your Unit for Reception.
2026-01-01
Now you can apply for the increased repatriation grant
People who have received a residence permit in Sweden on grounds of protection needs and want to repatriate can apply for the increased repatriation grant from today, 1 January 2026. Family members can also receive the grant if they meet certain requirements.
2025-12-04
More Afghans may be able to receive passports from their home country
The Swedish Migration Agency estimates that Afghan authorities are now able to issue national passports to their citizens within a reasonable time. This means that Afghan citizens with a residence permit in Sweden no longer automatically have the right to an alien’s passport. Instead, the Swedish Migration Agency will review each application for an alien’s passport individually.
2025-10-31
The repatriation grant will be increased
The Swedish Government has taken a decision to increase the repatriation grant on 1 January 2026. The amount you can receive depends on whether you are applying as a single adult, as a couple, or as a family with children.
2025-09-11
How you will be affected when extended passports become invalid
We have previously reported that Swedish authorities will not accept extended passports from 1 October 2025. Here we answer frequently asked questions about what this means and who will be affected.
2025-09-09
New payment card for financial aid
In October, the Swedish Migration Agency will replace all bank cards for people receiving financial aid.
2025-09-01
Changed rules on asylum seekers' accommodation
From 1 September, the main rule is that asylum seekers must live in the accommodation allocated by the Migration Agency in order to be entitled to daily allowance and special grant.
2025-04-01
Changed rules for statute of limitations, re-entry ban and track change
On 1 April, several legislative changes will be introduced that affect those who have applied for asylum. The rules for when a decision to leave Sweden reaches its statute of limitation changes, re-entry bans may become longer, and the possibility of changing track disappears. The changed rules affect you if your application for asylum has been, or will be, rejected.