You can log in to the e-service using bank-id or with an account.
If you have bank-id
Log in and apply via the Mobile BankID or BankID buttons under the heading E-identification. You can do this even if you created an account and password the last time you applied.
If you do not have bank-id
If you do not have bank-id, you log in via the Username and password button under the heading Account. You log in to the account with a username (your email address) and a password, as well as a code that is sent to your mobile phone every time you wish to log in.
If you have previously applied in the e-service, you must log in with the same username (your email address), password, and mobile phone number as you used then.
If you no longer have the same mobile phone number, you need to call the Swedish Migration Agency's technical support, which will help you by updating the number or deleting your old account. You can also choose to create a new account with a different email address and your new mobile phone number.
Technical support for issues with e-services