2026-01-28
Apply for extended protection between 28 January and 4 March
The e-service to apply for extended protection under the Temporary Protection Directive is now open.
You have a permit in Sweden – Protection under the Temporary Protection Directive Payment card
Information about payment cards for people who are receiving financial aid.
If you receive financial aid, the money is deposited into a payment card given to you by the Swedish Migration Agency. All adults in the family are entitled to their own payment card. Only the Swedish Migration Agency can deposit money into this card.
Front side of Paygoo payment card.
Back of a Paygoo payment card.
PIN code and customer ID
When you receive your payment card, you will also receive an envelope with information about your card and your customer ID (kund-id), as well as an envelope with your PIN code. The customer ID can also be found on the back of your card. The PIN code is a four-digit code that you use when you pay in a store or withdraw money. You need both your PIN code and your customer ID to check your balance (see how much money you have on your card) and to block your card if you lose it.
Save the details of your PIN code and customer ID, but never keep the PIN code with your payment card. Memorize your PIN code. You must approve all purchases and withdrawals using your PIN code. If you enter the wrong PIN code three times in a row, the card will automatically be blocked. If this happens, some bank machines may keep the card.
The Swedish Migration Agency does not know your codes.
How to use your payment card
You can both pay and withdraw money with your payment card. You can use the card in all stores in Sweden that accepts Mastercard.
The card can only be used in Sweden and only in physical stores or merchants that have a card reader. You cannot use it to for online purchases, mail orders, or any other place where you cannot pay through a card reader.
Withdraw cash
To get cash, you can
- withdraw money from a bank machine that has a Mastercard symbol
- withdraw cash from a store when you pay with your bank card. Please note that this is subject to cash availability at the store in question.
You can withdraw a maximum of SEK 2 000 in cash in total per day.
Check your balance
Using your customer ID and PIN code, you can check your balance, in other words how much money is on your card. Log on to the Paygoo website, www.direct.paygoo.se, or call Paygoo on 070‑328 64 00.
Check your card’s period of validity
On the front of the card is the month and year when the card expires. One month before the expiry date, you can visit your unit for reception to replace your card.
If you lose your card
The card is a personal value document that should be kept in a secure manner. You have a personal responsibility to ensure that the card does not fall into the wrong hands.
If you lose your bank card or if it is stolen, you should block the card as soon as you discover that it is missing. To block your payment card, call Paygoo at 070‑328 64 00. When you call, state your customer ID and PIN code.
You should also report the loss of your card to the police and contact your unit for reception to get a new card.
When you get listed in the Swedish Population Register or if you leave the country
When you are listed in the Swedish Population Register or if you leave Sweden, you lose your right to financial aid from the Swedish Migration Agency. You must then withdraw the money from the payment card.
If you want to know more
If you have any questions about your payment card, please contact your Unit for Reception.
News
2025-12-17
The e‑service for extended protection opens 28 January
If you have a residence permit under the Temporary Protection Directive that expires during 2026, you must apply for an extended residence permit if you want to stay in Sweden. The application must be submitted in the e‑service, which will be open from 28 January until 4 March.
2025-09-11
How you will be affected when extended passports become invalid
We have previously reported that Swedish authorities will not accept extended passports from 1 October 2025. Here we answer frequently asked questions about what this means and who will be affected.
2025-09-09
New payment card for financial aid
In October, the Swedish Migration Agency will replace all bank cards for people receiving financial aid.
2025-07-23
Extended passports become invalid on 1 October
As of 1 October 2025, Swedish authorities will no longer accept passports that have had their period of validity extended by inserting a stamp or sticker into the passport. If you have such a national passport, you should apply for a new one.