Accommodation with the Swedish Migration Agency

This information is for asylum seekers who are going to be living in one of the Migration Agency’s accommodation centres while you await a decision on your application.

The Migration Agency offers you temporary accommodation during the time you are waiting for your decision. You no longer have the right to live in Migration Agency accommodation if you have received a notice of rejection or expulsion, or if the deadline for leaving voluntarily has expired. This applies to all adults and those persons not living with children under 18 years of age for whom they are the guardian.

The Migration Agency will pay for your accommodation if you do not have any money. However, if you have an income or your own means, you have to pay for accommodation as well as the food that is included.

You have to stay where there is space

You are not entitled to choose where you stay, instead you must be prepared to move to a location where there is vacant accommodation. During your waiting period, you must also be prepared to move to accommodation elsewhere in order to make room for further asylum seekers.

You have to share rooms

The Migration Agency’s accommodation centres are only intended for asylum seekers. If you have been offered a place in an accommodation, it applies only for you. Accommodation is often in a flat that is shared with others. Families are always given a room of their own. Single people must share a room with others of the same sex.

If you need specially adapted accommodation for any reason, speak to your Reception Unit.

If you have special needs

You may be entitled to accommodation that is adapted to your needs if you are in a particularly vulnerable situation. Talk to your reception unit as soon as possible if you have special needs regarding your living situation. We do what we can to find a solution that feels secure and right for you.

Respect for others in your accommodation

The Swedish Migration Agency wants everyone living in the home to feel secure. Therefore, all forms of alcohol and drugs are forbidden in the Swedish Migration Agency’s homes. It is important that everyone in the home respects each other and shows each other consideration, regardless of their religion, culture, sexual orientation, and regardless of whether they are women or men.

All forms of violence are forbidden and punishable according to Swedish law. This applies outside as well as inside the family. Violence must not be used for raising children or against other family members. All forms of violence will be reported to the police.

If you feel you have been subjected to threats, violence or other offensive behaviour, you should talk to the staff in the home or at your reception unit. You can also talk with volunteer organisations if there are any where you live. To report a crime, you should call the police on telephone number 11414. If you are in immediate danger, call 112.

The women’s help line provides advice and support for women subjected to threats and physical, mental or sexual violence. Call 020-505050. They will arrange for an interpreter within a few minutes. You can also read more at kvinnofridslinjen.se. Information is available in several languages.

Furniture and fittings

The home is furnished with furniture and equipment that you may need. The flat, furniture and equipment belong to the Swedish Migration Agency, and any damage may be reported to the police. If anything in the home breaks or doesn’t work, it is important that you contact the Swedish Migration Agency staff as soon as possible. Staff occasionally visit the home during the time you are living here, to see if anything needs to be fixed.

Your personal things

Closets or other storage spaces there may be in the building are not included in the home. You have the use of a cupboard which you can lock, but you are responsible for your own personal belongings. The Swedish Migration Agency staff are not allowed to open the cupboard as long as you are living there.

Shared spaces

To ensure everyone feels at home and to avoid disagreement, there are rules for how common areas should be used. When you move into the home, you will be given further information about what rules apply in your building.

In all homes, you must:

  • keep the home clean and tidy
  • not smoke indoors
  • be careful with furniture and equipment
  • not have any pets.

Safety

Remember

  • that it is forbidden to repair or try to change electricity sockets yourself, as this poses a danger to life
  • to contact the staff if something is broken
  • not to block the external door or escape route, as this would make it difficult to vacate the building in the event of a fire
  • it is not always permitted to put up satellite dishes - always ask the staff what the rules are in your building.

Environmental awareness

The Swedish Migration Agency wants to work with you to help improve the environment. Therefore, please consider the following:

  • use water, electricity and heating sparingly
  • don’t keep windows open for long periods when it’s cold outside (as this uses more electricity and heating)
  • sort your waste (recycling). There are separate waste bins for sorting your waste and refuse. You can get further information about waste arrangements in your building from the Migration Agency’s accommodation staff or the property owner.

When you move out or change accommodation

The Swedish Migration Agency staff will check the home and the furniture and equipment to ensure that everything is in place and in good condition for the next person to move in.

Remember:

  • to clean the flat when vacating,
  • take your personal things with you. There is no certainty that you will get things back that you have left behind after vacating or when you are discharged the Migration Agency’s reception system. Items that are left behind or forgotten may be disposed of, given away or left with the police as lost property,
  • to hand back the key to the Migration Agency’s staff,
  • if you need to change your accommodation, you will probably need to take a train or a bus. The amount of luggage you can take with you is limited. Contact the Migration Agency’s staff for more information about how luggage is handled during relocation between the Migration Agency’s homes.

Your right to accommodation may come to an end

The Swedish Migration Agency provides you with accommodation for the time you are seeking asylum. When you receive a decision on your application for a residence permit, your right to accommodation may come to an end.

Last updated: 12 February 2019

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If you wish to ask the Migration Agency a question you can find our contact details under the heading Contact us.